Animal Encounter Policy and Procedure
You are ready to embark on a magical journey into the animal kingdom. Before your journey begins we ask that you review our Animal Encounter Policy and Procedure. These policies are designed to ensure you and our animals have a safe and fulfilling experience. If you have any questions about our animal encounter policu and procedure, please don't hesitate to call our office and we will be happy to answer any of your questions or concerns.
Animal Area Rules:
Listen to the instructions of your tour, they are here to make sure you have a fun and safe encounter. Your tour guide will be happy to answer any questions you have about the animals.
Speak in a quiet voice. Our animals are very friendly, but shouting and screaming makes them feel uncomfortable and nervous.
No cage may be entered without permission from your tour guide. Animals require a specific way of being introduced to new people.
Keep fingers out of cages. Fingers look like carrots, animals like to eat carrots, don't tempt the animals to eat your fingers.
Animals don't like be "stared" at. Staring animals in the eye could be interpreted as a threatening gesture. Remember you are visiting these animals inside their homes, you wouldn't visit someone's house and glare at them would you?
Animals (just like humans) can have a bad day. If your chosen encounter animal isn't feeling sociable on your tour, you will be able to choose another animal to meet. We will try our best to encourage the animal to come out and meet you, but we will never force our animals to do anything they aren't comfortable doing.
Have fun and ask lots of questions. This is your tour; we and our animals want you to have the best time imaginable.
Closed-toe shoes are required, no exceptions. (Tennis shoes, boots etc are great, no sandals, flip flops)
- We recommend wearing a long sleeve shirt and long pants.
- Weather appropriate clothing is suggested. Some of our animals are located outside.
- Animals have an excellent sense of smell, heavily scented laundry detergent, perfumes, colognes, and hair products can be overwhelming to our animals and should be avoided.
- Wear clothing that you don’t mind getting a little messy.
- Avoid wearing jewelry or sparkly items. Sparkles are just too tempting for some of our animals.
- If you have long hair, please pull it back during your tour.
What can I bring?
Bring a camera. You will most certainly want to take pictures.
You may also bring any of the following “treats” for our animals: peaches, nectarines, pears, grapes, mango, papaya, melon, or pineapple. We will always have apples and bananas, but sometimes it’s nice to bring something extra special.
What do I do when I arrive?
Please park in our parking lot and make your way to our office. Inside the office, you will meet your tour guide.
When do I pay for the encounter?
Tour payment is due before the start of your tour. We accept Checks, Cash, Visa, Mastercard and Discover. No payment is required to reserve your tour unless it will occur outside our regular office hours. Any tours occurring outside the time frame of Monday-Friday 9:30am to 5:30pm will require a non-refundable deposit of $100.
Are you wheelchair accessible?
Yes we are! Nearly all of our animal areas may be easily accessed by wheelchair. When you schedule your tour you may request one of our camp vehicles take you to our animal area. It may be difficult to access some of our outdoor areas when the weather is icy or muddy, but we will gladly give you an update on the current ground conditions and help you schedule your tour accordingly.
Is the tour open to anyone?
The tour is open to anyone who can follow our tour guide’s instructions. We recommend the tour for children over the age of 4, but will accept any age with an accompanying adult. Participants under the age of 18 require an accompanying adult. If a participant is unable to follow instructions during the tour we reserve the right to end the tour early without refund.