Animal Encounter Policies and Procedure
You are ready to embark on a magical journey into the animal kingdom! Before your journey begins we ask that you review our Animal Encounter Policies and Procedure.
These policies are designed to ensure you and our animals have a safe and fulfilling experience. If you have any questions about our animal encounter policies and procedure, please don't hesitate to call our office and we will be happy to answer any of your questions or concerns.
Animal Area Rules:
Listen to the instructions of your tour guide; They are here to make sure you have a fun and safe encounter.
Speak in a quiet voice. Our animals are very friendly, but shouting and screaming makes them feel uncomfortable and nervous.
No enclosure may be entered without permission from your tour guide.
Keep fingers out of enclosures.
Do not antagonize our animals including but not limited to glaring at primates, teasing with treats, tapping on glass, etc.
Have fun and ask lots of questions! This is your tour; we and our animals want you to have the best time imaginable!
Closed-toe shoes are required, no exceptions. (Tennis shoes, boots etc are great. NO sandals or flip flops)
- Weather appropriate clothing is suggested. Some of our animals are located outside.
- We recommend wearing a long sleeve shirt and long pants.
- Animals have an excellent sense of smell, heavily scented laundry detergent, perfumes, colognes, and hair products can be overwhelming to our animals and should be avoided.
- Wear clothing that you don’t mind getting a little messy.
- Avoid wearing jewelry or sparkly items. Sparkles are just too tempting for some of our animals.
- If you have long hair, please pull it back during your tour.
What time and day may I schedule a tour?
Our animal team leads all animal encounters. It is important to us that all encounters be scheduled in the afternoon, after they have been able to tend to our animals. Encounters may be scheduled for any day of the week, from 1:00 pm to 4:00 pm. For an encounter outside of those hours, please call our office to make sure we will have the availability. Please try to be flexible with what dates you would like to schedule your encounter. You should note that NO encounters are available in the months May-August.
What can I bring?
Bring a camera! You will most certainly want to take pictures. You may also bring any of the following “treats” for our animals: peaches, nectarines, pears, grapes, mango, papaya, melon, or pineapple. We will always have apples and bananas, but sometimes it’s nice to bring something extra special. Some animals have exceptions to what they can eat, but your guide will be sure to tell you who can eat which of your special treats.
What do I do when I arrive?
Please park in our parking lot and make your way to our office. Inside the office, may your way to our front desk. Your guide will either be waiting for you in the office, or our office assistant will contact them to meet you.
When do I pay for the encounter?
When scheduling your encounter, we require a non-refundable deposit of $100. Tour payment is due in full before the start of your tour. We accept Checks, Cash, and all major Cards.
Are you wheelchair accessible?
Yes we are! Nearly all of our animal areas may be easily accessed by wheelchair. When you schedule your tour you may request one of our camp vehicles take you to our animal area. It may be difficult to access some of our outdoor areas when the weather is icy or muddy, but we will gladly give you an update on the current ground conditions and help you schedule your tour accordingly.
Is the tour open to anyone?
The tour is open to anyone who can follow our tour guide’s instructions. We recommend the tour for children over the age of 4, but will accept any age with an accompanying adult. Participants under the age of 18 require an accompanying adult. If a participant is unable to follow instructions during the tour we reserve the right to end the tour early without refund.